CLEVER Services

CLEVER Services

Overview of our IT project services and IT operating services.

Whether for infrastructure, Cloud services or IT-outsourcing – we are your partner for future-orientated platforms and models! We realize economic solutions with outstanding performance/price relationship and are the right service partner to maximize todays ICT infrastructures. Ranging from IT consulting to entire operations of the IT infrastructure, our services are needs-oriented and matched to the specific demands.

IT Consulting

Our customers obtain a comprehensive and product-independent consulting for the integration, maintenance and deployment of infrastructure projects. With consideration of architecture, economy, human resources and technical possibilities we compile proposals for solutions. Ideally you should contact us at an early stage of your project planning.

strategy consulting

Today’s companies stand under enormous pressure due to the financial means, including investments for IT infrastructure. It affects all, from the data processing center up to personal place of employment. PageUp AG can assist companies to develop a suitable strategy for IT environments in order to avoid bad investments and keep a high-level value.

In a close dialogue with the IT responsible persons and the management we develop a strategy to give answers to the following central questions.

CONCEPTION

The requirements in terms of the IT within a company are constantly changing. New technologies are more efficient and simplify communication. Enticing possibilities can create uncontrolled expansion in the IT environment and lead to compatibility and support difficulties. PageUp AG can compile custom-made concepts for the use of IT means. Thereby we do not regard your company in a momentary state but with careful consideration and understanding. By working out a concept, we also support your business development and integrate trends of computer science technologies.


To develop a wise conception for intelligent IT solutions, PageUp AG is your ideal partner.

PROOF OF CONCEPT

To plan the integration of a new system into a technically complex environment, an extensive catalog of questions must be carried out. With a Proof of Concept, PageUp AG provides a technical feasibility study, which already attends to possible problems (for example with the integration of new technologies into existing environments) before we even start a project. It presents a minimizing of risk and will assist the decision-making process.

A Proof of Concept can achieve clearly defined requirements, expectations and project extents for the integration of new systems, methods or processes. The outcome of this is a common expectation of a designed architecture, defined requirements as well as concrete specification sheets for the realization.

IT PROJECTS

PageUp AG is not only your ideal partner if you think about planning and conception in your IT infrastructure – we also realize your IT projects to become more than just a vision. You do not only profit from the employment of a project manager, but also of the broad specialized knowledge, which our technical specialists exchange regularly, in order to bring each project to a successful conclusion.

PROJECT MANAGEMENT

During an IT project, PageUp AG takes on several tasks and responsibilities. Between kick-off and conclusion a project passes through various phases. Each particular phase is coordinated and super-vised by a project manager, so all projects find a successful conclusion.

A project manager provides a date and completion according to the contract of orders. Hereby the coordination of the installation works on existing and new systems, data transfer from previous IT systems, configuration and distribution of the systems belong also in the range of tasks:

  • Scheduling
  • Project organization
  • Planning and coordination of internal and external section
  • Progress controling
  • Definition terms of delivery and operation
  • Quality control
  • Control of the contract requierd performance
  • Project accounting and cost control

Project methods

SYSTEM INTEGRATION

[Active Directory, Exchange, Sharepoint, Azure Pack, Azure AD, Office365]

Log on to the computer, edit a document, print the slides for the next presentation or send information to the colleague by email. What is usually taken for granted by the end user must be carefully planned and structured in the background. So that the back office services can provide all basic services within the company, they must work perfectly together in the network of your IT infrastructure. PageUp AG implements infrastructure concepts and thus guarantees the smooth interaction of all individual components.

CLIENT MANAGEMENT

[System Center Configuration Manager / SCCM, Intune, Autopilot, MDT, Paketierung, Windows Systems, Migration, Rollout, Client- und/oder Applikations-Virtualisierung]

PageUp AG uses the latest technologies when it comes to building the tailor-made client for your company. Based on the information from the concept or specification, the operating system and applications are bundled as a software package and can therefore be installed automatically on the client via the network. In this way, migrations and rollouts can be implemented within a relatively small time window.

When building each client, we follow the Microsoft best practices. This has the great advantage that client migrations can be implemented with a massively lower effort.

SYSTEM MANAGEMENT

[Microsoft System Center Operation Manager, Paessler PRTG, HP Insight Manager]


To promptly recognize an occurred or threatening error within an IT infrastructure, PageUp AG uses instruments for the permanent monitoring of server systems, network components, printers or even client systems. For ensuring the individual requirements of each customer, we already take attention to these during the realization of such projects. Starting by defining standard limits for the alert we continue refining and customizing these for your individual system. Even the parameters mentioned in the monthly report for the IT responsible person can be likewise defined.

SECURITY SOLUTIONS

[Advanced Treath Protection, Reverse Proxy, BitLocker, 2 faktor Authentisierung, Direct Access, MS Defender for Endpoint]


An increasingly mobile world is also changing the requirements to the job. Today it is no longer an exception for employees to tele-work from home with full access to the server system of the company or to do tasks on their smart cell phone. However these possibilities initiate special demands to the security of your IT infrastructure.

PageUp AG offers comprehensive Security Solutions based on homogeneously ideas. From fundamental firewalls and anti-virus/anti-spam solutions, over the external access by VPN or Direct Access, over MS Defender for Endpoint for clients and servers up to the coding of mails, files and disks. We not only offer competency in consulting for security solutions, PageUp AG has long-time experience and deep understanding of security projects. Please contact us for a discuss this – we are well versed in IT security.

VIRTUALIZATION

[HyperV, SCVMM, ESX, RDS, Citrix, AppV]


It usually is the same challenge for small- and mid-size companies as for a large companies. If it has to become matched to the increased of need of new IT features, -functions and -services. Particularly in a business environment, pure data-performance is no longer the only focus. Costs and effort for installation and administration of a solution become more and more relevant as well. Virtualization of one or more physical systems can be a good opportunity.


Virtualization of server systems can increase the efficiency and availability of IT resources and applications and reduce the expenditure for administration and maintaining at the same time. PageUp AG assists you by planning and implementing of virtualization projects. Set on our know-how, in order to profit from the advantage of new technologies.

Your advantage:

  • Reduction of IT costs
  • Increased availability of virtual computing centers
  • Improves administration of virtual computing centers
  • Improvement with the performance as well as the harware support of virtual machines
  • Improvement of the virtual network performance
  • Simplified methods for supply physical and virtual computers

IT OPERATION

mX is the service product of PageUp AG for operation client and server infrastructures as well as Public Cloud Services from Microsoft. Based on this operation-model, PageUp AG successfully operates standardised and automated IT infrastructures already for years. Thereby the key of success are our operation-processes according to ISO 20000 (IT service management) as well as defined workflows, which are the basics for all sequences of operations at service providing. In addition there are the employees of PageUp AG, which are working daily with enthusiasm and commitment, in order to find solutions and provide a smooth operation.

With mX, PageUp AG today manages over 4,000 client systems across Switzerland and proactively monitors over 1'000 servers. Every year, our employees process and resolve over 20,000 incidents, which are reported via the ticketing system or by telephone. The range of messages ranges from the simple word problem of a single user to technical incidents in server systems, which can affect an entire company.

Only specialists work in the service desk of PageUp AG. Accordingly, the degree of self-releasing tickets in our service desk is very high at well over 80%.

The mX operating model can be used very individually and can be tailored to the needs of the customer. Whether mX could also be an economical solution in your company and what options are available for implementation - ask us, we will be happy to advise you.

CLIENT OPERATION

As part of the mXclient we ensure your company the smooth operation of your client infrastructure. A standard workplace tailored to your company is defined and the basic services (file, mail, print) are automatically made available to every user.

Your advantage

  • All fault and maintenance work is included (all-inclusive service)
  • Standardized approval workflows (IMAC / D)
  • Reporting according to the defined service catalog (SLA)
  • Plannable costs thanks to the "flat rate model"

 

Server Operation

With mXserver, PageUp AG takes on the operational responsibility of the office automation server, including customer-specific application servers. (SAP, SQL, Navision etc.)

The following services are included in the mXserver:

  • Operation of office automation server (file, mail, print)
  • Proactive monitoring of server and network components
  • Backup/Restore and Desaster Recovery
  • Patch and release management on the servers
  • Reporting according to the defined service catalog (SLA)

Your advantage

  • Professional IT management
  • Access to well-proven specialists (MCSE)
  • Higher availability of the installed IT infrastructure
  • Customer-oriented, smooth handling and administration of support requests
  • A strong partner at your side

 

NETWORK OPERATION

A well running network is basic for all mX-services. PageUp AG is operating this most important element of your IT infrastructure and makes additional services available.

  • WAN/LAN services
  • VPN services
  • Firewall Proxy services

Within network operations we also cooperate with long-term partner comapnies when required.

 

FINANCING

With mXfinance PageUp AG offers the possibility of dividing the investment costs for your IT infrastructure over its life cycle. Components which are financed in this way are handled by PageUp AG for the accounting by Asset Management and declared in a monthly report. The accounting of the defined rates takes place as a component of the monthly operating costs.

Your advantages

  • No project costs
  • constant service fees for a fixed defined term

private cloud services

The draught of the supply of different services in the Cloud has basically proved itself during the past years, nevertheless, it brings some advantages for you as a customer with itself. Indeed, many still shrink back to have protected her data "somewhere" on the Internet. Within the scope of mXcloud, the PageUp AG has built up a professional computing center here in Bern in which we make available our new on-line services. Use the advantages of very modern and highly competitive surroundings in our Datacenter. 


Your advantage

  • Maximum security of her servers and service thanks to a professional computer centre (sluice company, diesel emergency power supply, fire extinguishing system, climate …)
  • Geo-redundant data backup solution
  • high availability of your servers thanks to highly efficient redundant Host infrastructures on the basis of Microsoft azure
  • seemless integration in her existing IT infrastructure (Fixed IP address, VPN, vLAN and full azure consoles access)
  • optimum and economic resource use of the IT infrastructure
  • no investments in own server infrastructure – diminished place need and power demand
  • more flexibility and shorter times with the set-up of new server systems

 

Your company location is connected with a dedicated line or a VPN link with our Datacenter in Bern. About this management the regular backup occurs during clearly agreed times (overnight). Your data is protected with us as an image and all data which were extinguished by users falsely or were changed can be restored during the term agreed in the contract (normally 30 or 90 days). The restore can occur from computer centre or be delivered with services commenting on contemporary issues directly by means of mobile data carrier to you.


Your advantage

  • maximum security for your commercial data thanks to geographically separate backup
  • high availability of your commercial data by highly efficient backup servers
  • no investments in own backup infrastructure
  • full-extensive restoration of your commercial data
  • only changed data will transfer into the computer centre to Bern
  • permanent supervision and personal support by our employees
  • independent of the already installed operating system

Further to our traditional achievements in the area of server operation, we offer you the possibility to pursue your servers as a virtual machine in our Datacenter. You not only benefit from the high availability of the services, you also know that your data is housed in a professional data center.

Your advantage

  • maximum security for your servers thanks to a professional data centre
  • high availability of your servers thanks to highly efficient, redundant Host infrastructure
  • optimum resource use and economic use of the IT infrastructure
  • no investments in own server infrastructure – diminished place need and power demand
  • more flexibility and shorter times with the set-up of new server systems
  • permanent supervision and operation by our employees

Client management is becoming increasingly important. On the basis of Microsoft SCCM we have the possibility to offer such a client management system from our cloud for interested parties. Thanks to this service, you as a customer only need space on your file server.

We deliver a fully configured FAT client (desktop & notebook) with the software you need. Thanks to a large repository of existing software packages, customer implementations can be efficiently and promptly.

In addition to the necessary software, the operating service also includes all services so that a high level of satisfaction for end users can be guaranteed.

Your advantage

  • Own client management without investment costs
  • Usable functions:
    • F12-Setup
    • Software distribution
    • Remote maintenance
  • Recurring maintenance work:
    • Patchmanagement
    • Operation Antivirus
    • SW Update Service
  • Various reporting and inventory evaluations

public cloud services

MICROSOFT 365

With Microsoft 365 we offer several additional online services to the mXclient model. Microsoft 365 is Microsoft's cloud offering and includes services and features that previously required a separate server infrastructureNow you decide, for partial areas or as an overall solution for the whole company, where and by whom the services in the Exchange, SharePoint, Teams, MS Defender and Intune environment are made available and operated.

Services that can be obtained from the public cloud:

  • Office applications in a renting model
  • Exchange Online for complete functions of Outlook anywhere
  • Sharepoint Online for collaboration and shared access to all business informations
  • Teams for collaboration, chatting, project management, meetings and telephony
  • MS Defender Portfolio for the best security of your clients and servers

PageUp AG is a Tier 1 CSP partner and can optimally support you in your O365 project.

We integrate the classic solution approaches with Microsoft's cloud solutions in order to put together an attractive bundle for you. We have the following operating services in our offer:

Azure Tenant Operation

  • Incident and problem management Azure Tenant
  • Operation of the synchronization of identities between local AD and Azure AD
  • Operation of the synchronization tool on your servers
  • Monitoring and maintenance of the administrative Groups / roles in Azure AD
  • Remote 2nd level support for end-user and Admin- MFA with conditional access

M365 User Operation

  • Support and supervision M365 tenant
  • User administration IMAC processes including license allocation (entry / exit / change)
  • Incident and problem management for Admin user
  • Care and support Exchange Online
  • Care and support Sharepoint online, Onedrive, Teams (without telephony) and Planner
  • Incident and Problem Management Tenant

Teams Telephony Operation

  • Contract handling (plans, new features)
  • Care and support Microsoft Phone System
  • Reporting (service availability, quotas, security)
  • User administration (IMAC) Assignment Tel#=User
  • Adjustments to central PBX functions: groups, forwarding, ring call, overflow, etc.
  • Installation and update problems

Client Management Intune Operation

  • Support and supervision of the Intune client
  • Remote 2nd level support work
  • Patch management and antivirus (monthly)
  • Import of new devices / Autopilot ID (by case)
  • Software updates (W10 Servicing, Adobe) with Intune
  • Remote 2nd level support for W10 functions

M365 Endpoint Security Operation

  • Monitoring of Windows Defender installations in the cloud
  • Proactive monitoring for advanced users attack techniques
  • Processing of incident reports in the console
  • Monthly assessment and management of safety recommendations
  • Storage of the relevant security and event log data for 180 days

PageUp AG your competent partner for all Microsoft public cloud services

Would you like to use services from Microsoft's public cloud and need help with the migration or you are already using services from Microsoft's public cloud and would like to have them operated professionally in the future. PageUp is at your side with their competent knowledge and experience.

Question about a possible migration or about our public cloud operating services? Do not hesitate and contact us for competent advice.

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